Returns and Refund Policy
If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within 7 days after receipt and issue a full refund or exchange . On some cases, you will need to bear the shipping charges for returning the item to us. However, if we send the wrong or defective items to you, we will bear all the cost of return shipping .
| CONDITIONS OF RETURN / REFUND / EXCHANGE | |||||
|---|---|---|---|---|---|
| REASONS FOR RETURN | RETURN PERIOD | EXCHANGE/RETURN/REFUND | COST OF SHIPPING | PHOTO TO BE PROVIDED | |
| DEFECTIVE | WITHIN 7 DAYS AFTER RECEIPT | YES | SELLER | YES | |
| WRONG ITEM/S DELIVERED | WITHIN 7 DAYS AFTER RECEIPT | YES (PRODUCT SEALED SHOULD NOT BE BROKEN EXCEPT FOR ITEM TYPE THAT CAN'T BE DIFFERENTIATED VISUALLY BASED ON INFORMATION PROVIDED ON THE BOX / PACKAGING ONLY) | SELLER | YES | |
| CHANGE OF MIND | N/A | NO | N/A | N/A | |
| DAMAGED BY BUYER | N/A | NO | N/A | N/A | |
We only accept return/refund and exchange if item is:
- Not damaged and resellable
- Not used & on sealed condition
- In the same condition you received it
- In the original box/packaging